Zendesk specializes in providing customer service and engagement software. The company was founded in 2007. With a mission to improve customer relationships and streamline support operations, Zendesk has become a trusted name in the industry.

Zendesk offers a range of software and hardware solutions designed to enhance customer support and engagement. Their flagship product, also named Zendesk, is a cloud-based customer service platform that allows businesses to manage and track customer interactions across various channels, including email, chat, social media, and phone. Additionally, Zendesk provides tools for self-service support, knowledge base management, and analytics to help businesses gain insights into customer behavior and improve their overall support experience.

In terms of technology specialization, Zendesk focuses on cloud computing and SaaS (Software as a Service) solutions. By leveraging the power of the cloud, Zendesk enables businesses to access their customer service tools from anywhere, without the need for on-premises infrastructure. This flexibility and scalability make it easier for organizations of all sizes to implement and manage their customer support operations effectively. Furthermore, Zendesk integrates with various third-party applications and platforms, allowing businesses to customize and extend their customer service capabilities as per their specific requirements.