OTRS
Brand Highlights:
Service Management
Ticketing System
Help Desk Software
ITSM Solutions

OTRS Group is the manufacturer and the world’s largest provider of the enterprise service management suite OTRS. It offers companies industry-independent software solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solution STORM ensures efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001. Among its customers are Lufthansa, Porsche, BSI (Federal Office for Security in Information Technology), Helios Kliniken, Haribo, Ameropa und TUI Cruises. The company consists of OTRS AG and its five subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com.

Explore products from OTRS:
https://otrs.com/otrs-software-solutions/

OTRS provides products & solutions in the following technology categories.

Business Applications
Business Process Management
CRM
HCM
IT Operations & Services
IT Service Management (ITSM)
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Service management platform for help desk workflows.
Ticketing, automation and process management.
Customisable workflows across IT and business services.
Self-service portals and knowledge management.
On-premises and cloud deployment flexibility.
Australia
Hong Kong
India
Indonesia
Malaysia
New Zealand
Philippines
Singapore
Thailand
Vietnam
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Summary View
Profile Type
IT Vendor
Coverage
Global
Technology and Services
ITSM, Help Desk, Ticketing, Workflows